Frequently Asked Questions (FAQs)

Can I cancel my booking?
Yes. You can cancel your booking. However, if you cancel the booking after the driver has already reached your destination an amount of Rs.300 needs to be paid to him.

Can I modify my journey?
Yes. Before 8 hours of the journey.
You can modify the date, time, destination, and type of vehicle.
However, within 8 hours of the journey, modification cannot be done.

Do you assure me of the Type of Taxi I had booked?
Yes. However in some rare cases, we are not able to provide you the exact type of vehicle, we shall offer you a similar type of alternate vehicle. For example, if you have booked an Innova. If it is not available we may offer you Xylo.

What are the waiting charges?
For Round Trip, there are no waiting charges.
For drop trips waiting charges will be Rs.100 for one hour.
We all know and agree, Long distance travel generally needs a refreshment break and a couple of small breaks, especially when we travel with kids. These breaks are acceptable. Waiting charges apply only when the break is beyond such acceptable limits. Remember, time is money for the Taxi operator too.
Here are the detailed charges and rates

What happens if the Taxi breaks down midway?
As a policy, we contract only Taxis which are in very good running condition. Minor repairs like tyre deflation etc can be rectified in minutes. In case of a major breakdown, we shall arrange an alternate taxi. We endeavor to ensure you reach your destination with minimal loss of time and comfort.

What about the rude behavior of Taxi drivers?
We contract well-behaved drivers only. We instruct and train them on the importance of polite and respectful behavior towards customers. In case you find some of them are rude and impolite please do not hesitate to call us at 7999222000. We shall initiate suitable action and keep you informed.

What if I miss my connecting flight or train at the destination city?
With ever-growing traffic in all cities, it is prudent on the part of the customer to plan such trips well in advance. You will agree these factors are beyond our control. Droptaxi is not liable for any compensation whatsoever in such instances.

How do I pay for my taxi ride?
As an aggregator we are not supposed to collect full amount from customer so payment need to be paid to driver via cash or online transcation based on drivers availablity.

What’s the diff b/w Drop trip and round trip/package trip?
Drop trip – Picks from one location and drop at another location. Round trip / Package trip – Pick up and drop point should be same if incase differs balance Km and other charges to be barred by customer.

What happens if driver charged me extra?
As a policy we contract good and educated drivers only for travel unless otherwise in rare cases if such things happened please write to us at
claiming your refund for amount charged extra and after evaluating both customer and driver side if we find fault is on driver we will initiate refund process on behalf of driver and try to give back your money at the earliest.
This can be done only if customer initiates the problem with support team and before 48 hrs of your journey completion.

What if my assigned driver didn’t respond till before one hour of my journey?
As a rule to our drivers we have instructed them to call customers for confirmation and to get pickup location. If our drivers didn’t respond please let us know, so that our support team will organize a new driver as soon as possible for your journey.

What happens if my luggage’s are heavy for my journey, any charges specified?
Yes. We are providing passenger vehicle only for travel and this is not a luggage carrier vehicle and we have limitation for luggage’s in Kilogram basis. For charges and capacity to carry you can check in this page Luggage Policy . We know this is a outstation trip and there will be some luggage’s but that is limited for passenger vehicle travel.

What happens if my one-way travel has been changed to round trip or vice versa during my journey on my request?
Yes. You can convert a drop trip to round trip only based on Driver’s availability. But for round trip it cannot be changed to drop trip as these drivers only take round trips and still you prefer to change to drop trip you are supposed to pay for return empty kms for the origin place.

In case of any disputes or misunderstanding on the fare OR services rendered, kindly do not hesitate to contact us at our 24x7 Call centre (7999222000) or write to us at